If you have a good customer service + communication skills and want to fast track your career IT is the role for you!
This is an excellent opportunity for a Helpdesk Support Analyst to work for a reputable global IT leader who is known for offering a great work environment that is both positive and innovative. The organization is known to offer a world of possibilities because they have the scale, resources and local commitment to their employees to be the best in their field. Due to continued growth they are looking for several candidates with relevant work experience in a diverse environment through technical project leader on the market.
On paper:
This role must be seen as a success Helpdesk Support Analyst to support work in the context of team training with industry leaders! You will be working with some of the most prestigious in Australia, with endless opportunities for career progression! Main functions are:
• Resolve escalated customer calls in accordance with certain rules.
• Minimizing losses and optimizing revenue costs expended by the application of + the accession process.
• Establish and maintain effective working relationships with peer groups and key internal stakeholders, and where appropriate to manage key external stakeholders relevant to the achievement of business objectives.
• Telephone and e-mail based on the level of support 1.
• Identify, resolve or escalate problems in the final with multi-processing environment for complex systems and / or applications.
Solution • 70% of calls at first contact.
• Monitor e-mail queues, and queues back up to 2 levels.
• Document all problems, status updates, and resolutions, monitoring and trend analysis.
• Participate in training courses (internal and external) as required.
• Attend meetings and provide information on recurring problems and improvements in service.
Key Skills:
• Min 1-2 years experience as a helpdesk in an enterprise environment.
• Good communication skills (oral and written).
• a proven track record of customer service.
• Certificate IV Min requested.
• Experience working in an ITIL environment.
• Solid experience supporting BlackBerry, Lotus Notes, MS Suite and Windows - applications (MS Office XP/03, and Internet Explorer).
• Experience in supporting users through a remote control software.
• Client facing experience is highly desirable.
• The winner must be commercially-oriented and business focus.
Excellent opportunity, great opportunity for long-term career. Please send your resume to Natalie Zegarelli (IT Infrastructure - Commerce) natalie.zegarelli@robertwalters.com.au or call me at (02) 8289 3210 for professional and confidential assistance. If you are interested in this position, please ask Natalie Zegarelli 14421922/ZEN0 stating reference number.
This is an excellent opportunity for a Helpdesk Support Analyst to work for a reputable global IT leader who is known for offering a great work environment that is both positive and innovative. The organization is known to offer a world of possibilities because they have the scale, resources and local commitment to their employees to be the best in their field. Due to continued growth they are looking for several candidates with relevant work experience in a diverse environment through technical project leader on the market.
On paper:
This role must be seen as a success Helpdesk Support Analyst to support work in the context of team training with industry leaders! You will be working with some of the most prestigious in Australia, with endless opportunities for career progression! Main functions are:
• Resolve escalated customer calls in accordance with certain rules.
• Minimizing losses and optimizing revenue costs expended by the application of + the accession process.
• Establish and maintain effective working relationships with peer groups and key internal stakeholders, and where appropriate to manage key external stakeholders relevant to the achievement of business objectives.
• Telephone and e-mail based on the level of support 1.
• Identify, resolve or escalate problems in the final with multi-processing environment for complex systems and / or applications.
Solution • 70% of calls at first contact.
• Monitor e-mail queues, and queues back up to 2 levels.
• Document all problems, status updates, and resolutions, monitoring and trend analysis.
• Participate in training courses (internal and external) as required.
• Attend meetings and provide information on recurring problems and improvements in service.
Key Skills:
• Min 1-2 years experience as a helpdesk in an enterprise environment.
• Good communication skills (oral and written).
• a proven track record of customer service.
• Certificate IV Min requested.
• Experience working in an ITIL environment.
• Solid experience supporting BlackBerry, Lotus Notes, MS Suite and Windows - applications (MS Office XP/03, and Internet Explorer).
• Experience in supporting users through a remote control software.
• Client facing experience is highly desirable.
• The winner must be commercially-oriented and business focus.
Excellent opportunity, great opportunity for long-term career. Please send your resume to Natalie Zegarelli (IT Infrastructure - Commerce) natalie.zegarelli@robertwalters.com.au or call me at (02) 8289 3210 for professional and confidential assistance. If you are interested in this position, please ask Natalie Zegarelli 14421922/ZEN0 stating reference number.
